Template Title

Emergency Contacts

Out Of Hours Contractors

Please find below, a list of works that are not considered emergency works.  Please
read it in full before calling the numbers below.  The list is not comprehensive, but a
guide to help you establish when you should phone your emergency contact.

List as follows as to what is not classed as an emergency:

Burst Pipes:
Water leaks that have been stopped and rectified.  Turn off the water supply at the
stopcock and use containers to try catching the water.  If the water is affecting the
electricity, switch off the supply at the mains.  Contact the water board.

Leaking wastes to baths and sinks:
Emergency repairs to leaking waste pipes for baths and sinks are normally only
carried out if the appliance is un-useable because of the leak.  If water from the leak is
a slow drip and can be caught in containers, do this and report the repair during
normal office hours.

No water supply:
Check whether or not the water authority has turned off the supply in your area by
contacting a neighbour or, quite often, the cold-water tap in the kitchen is linked
directly to the mains, so try this.  If there is no supply from this tap, then the supply
has been stopped and you should contact the emergency water authority number.  If it
is only your home without water, contact the water board.

No heating/hot water – Gas:
Emergency repairs will normally only be carried out between October and May.  If,
however, a young child or elderly person resides in the home, then this will be treated
as an emergency.  If you have an electric immersion heater as an alternative means of
supplying hot water, then you will be expected to use this until repairs can be carried
out as routine maintenance.  Check to see if the pilot light has gone out.  If it has, then
follow the instructions for re-lighting.  Check the thermostat to see if it has switched to
a high or low position.  Only if none of the above works, call the emergency contractor.

No Power:
Check the fuses to see whether they have tripped or blown  If so, reset the trip
switch/fuse.  Check with your neighbours to find out if they are also without power.  If
this is the case, it is probable that there has been a supply cut in your area.  If this is
the case, contact the emergency number for the relevant supply authority.  If you have
followed these guidelines and still have no power, please contact the electricity board.

Sparking/Smoking Switch, Light socket or Socket:
Disconnect all appliances and try to reset the trip switch/fuse.  If there is still a
problem, do not use and contact Complete RPI on the next working day.

No heating/Hot water – Electric:
Emergency heating repairs will normally only be carried out between October and
May.  If, however, a young child or an elderly person resides in the home, then this will
be treated as an emergency.  Check to see whether or not the fuses have tripped or
blown.  Check if the electricity supply is operating.  If not, follow the guidelines for no
electricity.  Only if none of the above works, call the emergency contractor.

Blocked Drains/Waste pipes:
Are the tenants responsibility to clear - if this can not be done, call a drainage
specialist - this has to be paid for by the tenant.

Broken, Loose or Missing Manhole Covers:
Emergency repairs will be carried out if the missing/damaged cover is causing danger
to the tenant/public.  Please telephone your Block Management Company (if
appropriate) or Local Authority.

Break-In/Vandalism:
If you have suffered a break-in, which has resulted in damage to external doors or
windows, please contact the police to attend and contact the emergency contractor to
make the property secure, then notify Complete RPI during working hours.

Gas Leaks:
If you can smell gas, switch off the supply at the mains or meter, contact the National
Grid (tel: 0800 111999) immediately and follow their advice.  If in doubt, during office
hours, contact Complete RPI.

Lost Keys:
It is not deemed to be an emergency if you lock yourself out, or if you loose your door
keys.  You must arrange a locksmith to visit and allow access.

Fire:
In the event of a fire, contact the Fire Brigade without delay and follow their advice.
Notify Complete RPI at the earliest opportunity.

Emergency Contacts:
If you have read the above and still need to contact a contractor out of normal office
hours, in case of an emergency, please call the nationwide number below:

Nationwide Property Solutions - 01924 433066

Follow us