Want to Maximise Your Property’s Return on Investment?
- Rental Income Optimisation
We proactively increase the rental income of your property at relet and renewal, ensuring that we start the process early to avoid any void period.
- Extensive Market Knowledge
We have been managing properties UK wide (except Scotland) for over 24 years so we know first hand what the current market trends are and we have a database of happy tenants ready to occupy your property.
- Consolidation of your UK Buy to Let Properties
We specialise in providing overseas landlords with one point of contact for all their property needs regardless of where the properties are located in the UK, saving you both time and money.
- Exceptional Customer Service
Our daily pursuit is to provide exceptional customer service. Our team is not only technically qualified to manage your properties but also genuinely cares. You’ll truly appreciate our value when challenges arise, and we promise to support you every step of the way. Longevity in the property market maximizes your investment return—let us be part of your team in achieving that goal.
We Specialise in Servicing Overseas Clients with Properties Located in The UK
Full Transparency
We broke down departmental silos to ensure seamless internal communication, so every team knows your property's status. You're always informed, eliminating the need to chase answers. You're at the centre of everything.
Prompt Response Time
With landlords in 28 countries, we prioritise efficient, proactive communication. We address landlord and tenant concerns within the same day they’re reported, ensuring timely and effective resolutions.
Streamline and Consolidate
We streamline and consolidate your UK property portfolio (excluding Scotland), offering a hassle-free solution with monthly financial reporting and a single point of contact, saving you time and money.
Why Let Us Manage Your Properties
ARLA Propertymark– Association of Residential Letting Agents is a prestigious body that promotes best practices and transparency in the lettings industry. Membership is only granted after a rigorous vetting process to ensure that approved member meet the highest professional standards.
As a member of ARLA, Complete RPI operates at these high standards, providing you with peace of mind and quality service.
Compliance with Latest Legislation
With nearly 150 laws affecting tenancies, landlords have increased responsibilities. We ensure we fully comply with the latest property laws as Propertymark members, providing expert guidance to landlords.
- Fully comply with the latest property laws
- Provide expert guidance to landlords
- Covered with indemnity insurance
Staff Training and Development
Our staff complete at least 12 hours of Continuing Professional Development (CPD) each year to stay informed on industry updates with the aim of achieving ARLA membership after passing qualifying exams.
We adhere to a nationally recognized and audited Code of Practice, dedicated to providing top-tier service to landlords and tenants.
Your Money Is Protected
Using a Propertymark ARLA approved agent like Complete RPI safeguards your income under the Propertymark Client Money Protection (CMP) Scheme, allowing landlords, tenants and other clients to claim compensation for mishandled funds.
All ARLA Propertymark members are independently audited annually for compliance, and at Complete RPI, we work with accredited accountants to uphold best practices.
Redress Scheme
As Propertymark members, we are required to be members of a government-approved independent redress scheme -The Property Ombudsman , offering tenants and landlords a fair process for resolving disputes.
I’ve been with Complete RPI since 2020. I must admit that they are one of the best letting agencies I’ve ever come across. Non-problematic, and they quickly respond to my queries and are always willing and ready to work with me to solve any issues I am experiencing with the flat.
I also want to give my property manager, Natalie Tunnicliffe, a MASSIVE shout-out.
As a property manager, Natalie does her job exceptionally well. She has such a kind and sweet nature, which makes communicating with her delightful. She is always ready to step in, and her kind gestures do not go unnoticed. I don’t need to wait days to respond to my emails with her; it is within a few minutes.
- Verified User
Properties Too Far From Home?
Owning a property far from your home or overseas can be overwhelming and stressful. The distance can make it difficult to manage and stay connected to what is happening on a day-to-day, leading to potential issues and concerns.
Common Fears
- Delays in addressing property issues
- Difficulty staying informed about the property's condition
- Limited ability to respond quickly to emergencies
- Feeling disconnected from tenant interactions
- Concerns about maintaining tenant satisfaction and property upkeep
Full-Service Management with Clear Communication
Our fully managed service ensures that your property is expertly cared for, no matter where in the world you happen to be. Your dedicated property manager handles every aspect, from routine maintenance to tenant interactions, providing you with peace of mind every step of the way.
Our landlords reside in over 29 countries worldwide. We prioritise clear and consistent communication, keeping you informed at all times. You’ll receive regular updates and have a direct line to your property manager, ensuring you remain connected and confident in your property’s management, regardless of how far away you are.
I really appreciate the hard and professional work of your Lettings Negotiator, Molly Brittle. She has demonstrated her ability together with patience at its best, and was therefore able to find me tenants for my property in London this month.
Many thanks for the support from Complete RPI.
- Verified User
Too many charges and fees!
Navigating property management often leads to unexpected, excessive charges and hidden fees, causing frustration and financial strain for landlords. The lack of transparency and unpredictable costs can erode trust and make it difficult to manage budgets effectively.
Common Fears
- Unclear or hidden fees adding up unexpectedly
- Excessive charges for basic services
- Lack of transparency in billing
- Difficulty in tracking and understanding charges
- Strain on budget and financial planning
Clear and Competitive Fee Structure
We provide a straightforward fee structure with a transparent management fee and upfront fee. This clear and upfront pricing ensures you know exactly what you’re paying for, without any hidden charges or surprises.
By sending out a detailed fee schedule before you come onboard, we keep you fully informed of all costs associated with managing your property. Our competitive rates are designed to offer excellent value, allowing you to maximise your net income while benefiting from professional, comprehensive property management services.
Commission fees are reasonable but you can get tailor made and customized services from a world-class letting company and the company is also growing. They are a solution provider and have the USP (unique selling point) relative to other bigger letting companies. I recommend to give them a shot and tell RPI about your pain points.
Just rented out a premium unit through Complete RPI. The entire process was seamless and the letting agent (Molly Brittle) was on top of the communication between the Landlord (myself) and the 2 tenants. Remember, they are letting agents in the UK time zone and proactively answering requests from landlords in the Asian time zone and this is the service that many Asian landlords would love to have instead of coping with the bigger letting agents in their European/UK time zone. A key differentiator beside pricing I must admit.
The additional bonus is they are fully regulated by Propertymark.
While many people argue that we should use top letting agents for safety purposes and wider marketing network, I will argue otherwise and it really boils down to the people who show that they care and can get things executed in a timely manner. Well done Molly / Taye / Jennie
- Verified User
One Stop Service & Hassle Free Onboarding
Step 1: Contact us to discuss your property needs.
Step 1: Contact us to discuss your property needs.
Step 2: Fill in a property onboarding form, complete ID check and sign our terms of business.
Step 2: Fill in a property onboarding form, complete ID check and sign our terms of business.
Step 3: We market your property and find you the right tenant.
Step 3: We market your property and find you the right tenant.
Step 4: Relax as we manage all your propery needs from tenant communication to rent collection.
Step 4: Relax as we manage all your propery needs from tenant communication to rent collection.
Our Services
New Development Distribution & Buyer Guidance
Valuation Estimate Reporting
Resale & Exit Guidance
National Portfolio Consolidation
Handover Inspections & Furnishing
Property Marketing & Tenant Find
Comprehensive Tenancy Referencing
Utility Changeover Management
Systematic Safety Certificate Compliance Monitoring
Up To Date Tenancy Agreements Maintained by External Counsel
UK-Wide Selective License Monitoring & Processing
Tenancy Inventory Check-In/Out
Rent Collection
Systematic Arrears Management
Rent & Legal Expense Protection
24/7 Maintenance Issue Reporting & Status Management
Mid-Tenancy Inspection
Service Charge & Ground Rent Bill Processing For Cashflow Management
Single Property Management Contact
24/7 Landlord Reporting Portal
Partnership With Tax Filing Service For Reporting Of Property Income
Non-resident Landlord Tax Compliance
About Us
I recently contacted Complete RPI for accommodation, and I’m delighted with the prompt and efficient service. Matt and Tommy were incredibly accessible, guiding me through the entire process within a week. Their support made the accommodation search remarkably easy.
Highly recommended!
- Verified User
FAQ
How do you prioritise my best interests as a property manager?
At CompleteRPI, our interests are aligned with our landlords’ because we earn a % of the rent collected. This ensures that we work in your best interest at all times. This incentivises us not only to maximise your rental income every time the property comes up for renewal with the current tenant or relet with new tenants but also to make sure that the void periods between tenancies are as short as possible.
What is the process when tenants have an issue?
We use Fixflo which is a specialist property repairs and maintenance software that streamlines complex repairs processes and keeps all communication in one place. This conveniently allows a tenant to report any faults using the online repair reporting tool which will then be submitted to a pool of vetted contractors to quote on jobs. Landlords see all quotes and approves one and before and after photos are then taken to show that the repairs have been done to the satisfaction of all involved. We maintain transparent communication between all parties involved throughout the entire process. In case of emergencies that may endanger tenants, we have a 24-hour emergency call out number to address the issue immediately.
How is my money protected?
Client Money Protection is a scheme that reimburses landlords and tenants should a letting agent misappropriate the rent, deposit or other client funds. It is a requirement for ARLA Propertymark members like Complete RPI to have Client Money Protection in place. As our client, your money is held in a client money account and does not mingle with our day to day business account. We as ARLA Propertymark members are audited every year to ensure that client funds are protected and segregated.
Do you have a pool of contractors?
Yes, we have a network of insured contractors located throughout the UK (excluding Scotland) to ensure that jobs are completed correctly. The contractors sign our terms of business meaning they need to meet our service standards in terms of timeliness, responsiveness and quality of work. Every year we review our contractors to ensure that we take on better contractors and remove those who haven’t met the required standards.
Do you conduct background checks on tenants?
Yes, we use Goodlord referencing which is an industry leading platform that uses AI technology that checks your tenant against four criteria: identification, credit, residential history, and income and affordability. Tenant identification checks are to satisfy Right to Rent requirements which basically ascertains if they have the right to be able to live in the UK. Every prospective applicant is also subject to checks aimed at assessing their creditworthiness. To run a credit verification, we need at least the last three years of residential address history. Lastly, the tenants income needs to be verified to see if they can afford the property that they are looking to rent. Only tenants that pass referencing will be allowed to proceed to sign a tenancy agreement.
Do you proactively look for ways to increase revenue and reduce costs?
Yes, as mentioned above our interests are very aligned to our landlords. We proactively reach out to tenants 2 months before the end of the tenancy to ascertain if they want to stay or leave. If they want to stay we will conduct an updated rent valuation at current values and propose an increase with the landlord’s consent. If they tenant wants to leave, we proactively begin the marketing process so that a new tenancy is lined up as close to the current tenancy end date as possible so as to limit the void period.
We also perform inspections every six months for preventative maintenance, addressing small issues before they become costly problems.
What are your fees? Are there any hidden fees?
Our fees are 12% + VAT (total of 12%) of the rental income. You can find more details by downloading our fee structure. You can find more details by visiting “Our Fees” page.
How do you ensure tenant satisfaction?
We prioritise quick resolution of issues to keep tenants happy via the use of the Fixflo system and we ensure a smooth and hassle free lettings process when a tenant moves into the property.
What is Property ARLA and why does it matter?
- ARLA Propertymark stands for the Association of Residential Letting Agents and it is the leading membership body for property agents. It provides letting agents with training and legal advice, supporting them and ensuring they are current on legislative changes. ARLA Propertymark has long been providing financial protection for landlords and tenants and recently successfully campaigned to make Client Money Protection mandatory for letting agents.
- Using an ARLA Propertymark agent provides several benefits for both landlords and tenants.
- For landlords, it offers the assurance of a professional service and the knowledge that their investment is being managed with their best interests in mind. For tenants, it provides the comfort of knowing that maintenance issues will be dealt with promptly and correctly, and that their tenancy will run smoothly.
- Moreover, the fact that ARLA Propertymark agents are regulated to work to a higher standard than the law requires, operate transparently, and provide services that are independently inspected, adds an extra layer of security and peace of mind.
- It’s also reassuring to know that your income will be backed by Propertymark Client Money Protection, and that the agent will belong to one of the three government-approved independent redress schemes and hold appropriate Professional Indemnity Insurance.
Want To Maximise Your Rental Returns?
Here's how Complete RPI can assist you with our first call:
Rental valuation to ensure your rent is optimised.
We will assess the market and provide you with a current rental value of your property. We will also review your current tenancy agreement to ascertain your tenancy end date and ensure that it doesn’t end during the next low rental period.
This helps us identify opportunities to increase your rental income by making informed adjustments to stay aligned with the current market trends.
Extensive Market Knowledge
With a deep understanding of the rental market around the UK. Through continuous research and analysis, we stay up to date with current rental trends, property demand, and pricing dynamics and will proactively increase your rent at the appropriate time.
Expertise in Rental Property Management
With hands-on experience UK wide, gives us valuable insights into the rental market, tenant preferences, and factors that impact rental prices. Leveraging our expertise, we can provide you with a valuation that reflects the unique characteristics and potential of your property.